Policies
I want you to love your hair! If for any reason you're not 100% satisfied with the result, please let me know within 48 hours of your appointment. I'm happy to offer a complimentary adjustment where needed.
While I don't offer monetary refunds, I’ll always do my best to make things right. Please note that I can’t guarantee a re-do if you’ve had colour or treatments applied elsewhere after your appointment. Also, I can’t offer adjustments if you’ve simply changed your mind about the style or colour you originally requested.
Your satisfaction means everything to me, so if you have any concerns, just reach out—I’m here to help!
Deposits
A non-refundable £50 deposit is required for appointments that are 2 hours or more.
Cancellations
Appointments may be rescheduled or cancelled with at least 48 hours' notice.
Cancellations made with less than 72 hours' notice will incur a charge of 50% of the service price.
No shows will be charged at the full service price.
Patch testing
All new clients must receive an allergy test at least 48 hours before a colour service.